Apprentice Receptionist / Administrator

Apprentice Receptionist/Administrator
An exciting opportunity to join Montgomery Medical Practice working within Reception.
The role comes with additional staff benefits including Blue Light Card eligibility (Discount at major stores/restaurants)

Daily duties:

• Provide high quality administrative support to the practice team.
• Receive and accurately record requests for home visits, assessing urgency in accordance with the practice protocol. Print off the home visit summary sheets.
• Type letters and other documents as required.
• Process incoming and outgoing mail (including sorting and routing) Ensure correspondence, reports, results etc. are filed electronically in correct patient record.
• Ensure telephone calls and enquiries are dealt with in a courteous and timely manner and take messages as appropriate.
• Action tasks as required.
• Liaise with patients, members of the public, hospital, and community departments as well as practice staff.
• Complete filing, send e-mails and undertake scanning of letters.
• Book in, amend and cancel patient appointments in line with the practice policies ensuring optimum efficiency of the appointment system.
• Register new and temporary patients and update records as required.
• Greet and direct patients and visitors accordingly.
• Respond to the needs of clinicians during surgery.
• Inform patients of the relevant charges for private services, accept payment and issue receipts if required.
• Complete start and end of the day procedures including ensuring telephones are diverted as appropriate, updating room schedule and blackboard.
• Check and action emails daily.
• Check fridge daily for lab specimens and follow protocol.

General

• Always observe and follow health and safety guidelines.
• Participate in training, as required, for skill development and as part of own identified PDP.
• Demonstrate a sound understanding of information governance and apply this to work situation.

Any other reasonable duties that may be required.

Desirable personal qualities:

• Good communication skills (written and oral)
• Good IT skills
• Well-presented and polite
• Able to work as part of a team and be able to communicate with colleagues at all levels
• Able to follow strict rules on confidentiality
• Able to work under pressure and use initiative
• Adaptable and flexible in approach

Qualifications required:

Good standard of general education. Maths and English GCSE grade C or equivalent

Welsh language requirements:
Desirable but not essential

Apprenticeship course:
Level 2 Apprenticeship in Business and Administration

Pay:
National minimum wage

Hours:
37 hours per week

Shift pattern- 4 long days (3 days x 8am-6pm, 1 x 8am-5pm)

Holidays- 6 weeks, plus bank hols

Interview arrangements:
Face to face interview at the Medical Centre

Apply:
Please send a covering email and your CV to Alison.Barnes@wales.nhs.uk